Frequently asked questions about accessing the NASC ePortal

Which devices can be used to access the NASC ePortal?

The NASC ePortal can be accessed via a web browser on Windows devices (computers, laptops and tablets), Apple Mac computers and laptops, Apple iOS devices (iPhones and iPads) and Android devices (phones and tablets).

Access is via a web browser, so you need to be connected to the internet. A Wi-Fi or 4G+ connection is preferred.

You should be using an up-to-date, supported operating system, otherwise your web browser may be out-of-date and may experience problems. The operating systems supported by their suppliers are Windows 10 - 11, MacOS 10.15+, iOS 15+ and Android 10+.

Which web browsers can be used?

The NASC ePortal will work on most up-to-date browsers, but some offer better performance than others.

On Windows, Chrome, Firefox and the latest version of Microsoft Edge (the new edition built on Chromium) are preferred.

It is no longer possible to use Internet Explorer, which was retired by Microsoft on 15th June 2022.

It is possible to use the original edition of Microsoft Edge, although its graphical performance is limited, especially in the 3D display, and the new edition is preferred.

On an Apple Mac, iPhone or iPad, the default Safari browser works well, as does Chrome.

Chrome is also recommended for Android devices.

You can upgrade your web browser or choose a new one here for free - it just takes a few minutes.

Is an Android or iOS app available?

Not yet, but this is planned following the launch of the NASC ePortal - more information will be provided soon.

When it is launched, you will log into the app with your subscription account, just as when using a web browser. An internet connection will also be required.

Are printed copies of the TG20 guides available?

Printed copies of the TG20:21 Operational Guide, Design Guide and User Guide are available for purchase from the NASC online shop. The purchase prices are available from the NASC website.

Please note that printed copies are not included with a subscription to the NASC ePortal.

My registration email hasn't arrived

When you activate your subscription, an automated email will be sent with a link to activate your account.

If it doesn't arrive within a few minutes, it may have been moved to your Junk folder. If you have a company email account, you may need to contact your IT administrator to unblock it.

If it still hasn't come through, please contact our technical support team, using the contact details below, who will be happy to help.